Privacy Policy

We understand how important your personal data is and we are committed to protecting your information in compliance with both the Data Protection Act and GDPR.

How we use your data

Your name and contact details are used to deliver the products and any questions in relation to your order. To keep you updated on our new products, upcoming events and any other news. To detect and prevent any potential fraudulent activity to ensure safeguarding of your personal data. For any uploaded images for our bespoke services.

Your payment information

To take payment or refund you. However, we do not store your card details. If you choose to store your card details on your online account, they will be stored with our secure payment provider under contract with ourselves in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Your order history

To ensure we provide you with the best customer care and support. To notify you of any similar products matching your order history.

Using our website

To improve your overall experience, we use a web analytics function. This records device data i.e. whether you are visiting our site using a computer, phone or tablet; what operating system or browser this employs; as well as device model. It also enables us to see what pages you have visited and where you've clicked, this is performed through the use of cookies. We use this information solely to improve your experience on our website. Please note this information is completely anonymous.

Sharing your information

We value your data and do not sell your data to any third party. This includes all information you provide to us. In the process of fulfilling your order we do pass your data onto the following parties:

Delivery companies including Royal Mail, Royal Mail Special Delivery, etc.
Our payment service providers: Paypal and Square..

Marketing (Our Blogs and Newsletters)

You can stop receiving these at any time by simply clicking on 'unsubscribe' at the bottom of the emails Or by contacting us by email at butterflowerfloristry@outlook.com

Keeping your information

If you have an account with us, we will hold your data for as long as you have this account with us. If you do not have an account with us and use our guest checkout feature, we will hold your data for as long as we may need to be able to fulfil your order and provide you with the best customer service.

If you upload images for our bespoke services, these will be retained for 30 days from the date of dispatch to fulfil your order and again, provide you with the best customer service.

We keep records of your order(s) and account to meet our legal obligations.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right or have any questions, please contact us at butterflowerfloristry@outlook.com

Updates to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.